Return Policy

Last updated: 10/31/2025
Thank you for shopping with Vicelle Naturals. We strive to provide our customers with the highest quality sea moss and natural wellness products.
Please review our refund and return policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns for eligible products within 14 days from the date the item was delivered to you.

To qualify for a return:

  • The product must be unopened, unused, and in its original condition and packaging.

  • The product must be accompanied by proof of purchase (order confirmation email or receipt).

  • Returns will not be accepted for items that have been opened, used, or damaged after delivery.

Due to the perishable nature of our sea moss gels and natural supplements, returns are accepted only for non-perishable items or products damaged or defective upon arrival.

2. Right of Withdrawal

If you are a consumer residing in the European Union (EU) or a jurisdiction that recognizes the Right of Withdrawal, you have the right to withdraw from your purchase within 14 days of receiving your order — without giving any reason.

To exercise your Right of Withdrawal, please notify us by email at support@vicellenaturals.com with the following details:

  • Your full name

  • Order number

  • Date of purchase

  • Items you wish to return

  • Reason for withdrawal (optional)

You may also use the following withdrawal form template:

Withdrawal Form
To: Vicelle Naturals
Email: support@vicellenaturals.com
I hereby withdraw from my purchase contract of the following goods: [insert product name(s)]
Ordered on: [insert date]
Received on: [insert date]
Name of consumer: [insert name]
Address of consumer: [insert address]
Signature of consumer (if in hard copy): _____________________
Date: _____________________

Once we receive your request, we will provide return authorization and detailed return instructions.

3. Return Instructions

If your return has been approved:

  1. Repackaging: Please return the item in its original packaging, ensuring it is securely sealed to prevent damage during shipping.

  2. Return Address:
    Vicelle Naturals
    [Insert Warehouse/Return Address Here]
    [City, State, ZIP Code]
    [Country]

  3. Shipping Costs:

    • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery.

    • We recommend using a trackable shipping service. Vicelle Naturals is not responsible for items lost or damaged during return shipping.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, your refund will be processed within 7–10 business days after we receive the returned item.

Refunds will be issued to your original method of payment only.

Please note: We do not offer store credit in place of refunds.

Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.

5. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us at support@vicellenaturals.com within 48 hours of delivery.
Include:

  • Your order number

  • A description of the issue

  • Photos of the damaged product and packaging

We will assess the claim and, if approved, send a replacement or issue a full refund at no additional cost to you.

6. Non-Returnable Items

For hygiene, safety, and freshness reasons, the following items are non-returnable:

  • Opened or used jars of sea moss gel

  • Perishable wellness products (including fresh herbs and supplements)

  • Gift cards and promotional items

7. Contact Information

If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us at:

Vicelle Naturals
📧 Email: support@vicellenaturals.com
🌐 Website: https://vicellenaturals.com

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